Instead, all you have to do is install the softphone on a device with network access and then set up the software with your personal details and display name. RingCentral transforms computers into powerful telecommunications devices with RingCentral Phone software. RingCentral provides all-inclusive desktop solutions that include softphone, fax, text, video calls, and many more additional features. Unified communications as a service (UCaaS) providers and cloud phone system providers are now offering softphones as part of their services. If you think a softphone could benefit you and your business, you’ll want to research some different service providers beforehand. For example, RingCentral’s mobile app will let you switch your phone call to a video call (just in case you decide you want to speak face to face)-without interrupting your conversation:īecause all of its features are written directly into the software, softphone applications tend to offer a very intuitive user experience, making call transfers, holds, and voicemails simple and easy to navigate. However! A softphone will typically have other neat features as well. Often, the softphone’s software application appears as an image of a handset alongside an interactive display panel and standard telephone dialpad (like that screenshot of RingCentral above). What does a softphone look like?Ī softphone is just software, so it’ll look like any other calling app or software! Because it mimics the desk phone experience, you’ll get all the usual buttons and options that you’d get in your cell phone’s calling interface.
The softphone then mimics desk phone functions by using VoIP phone technology (aka voice over internet protocol) to facilitate internet-based voice calls. Beyond just calling, you can transfer, hold, and even switch calls to use your carrier’s network instead of the internet:Īll you have to do is speak into your phone normally (or connect a headset and a speaker to it). RingCentral, for instance, has apps for both iOS and Android.
Desktop applications run on Mac, Windows, Linux, desktops, laptops, tablets, and web browsers. Softphones run on computers and mobile devices and can be integrated across many different platforms. Because they run on software, they can everything that landline desk phones-and lots that they can’t, including: Softphones behave like traditional hard phones (think: hard plastic desk phones) and landlines, except they use software to make calls. However, unlike standard phones, it links to the rest of the RingCentral communications platform, allowing you to send out conference call invitations, view your calendar, and even access team messaging (through the icons on the lefthand sidebar): It features all the buttons you might expect a business phone to have, including transfer, mute and hold. In short, softphones help you make telephone calls without an actual telephone.įor example, here’s a screenshot of RingCentral’s desktop and mobile app, which has-you guessed it-a softphone: It allows you to make phone calls over an internet connection without needing designated physical hardware, and it can be installed on desktops and mobile devices. Basically, a softphone is a type of software-based phone.
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